Pacific Prime becomes a Cigna Priority Partner

We’re quite proud of being a trusted insurance broker in the eyes of both clients and industry partners. In the past 15 years, Pacific Prime has worked hard to ensure that our brand is one that’s valued for its commitment and drive towards simplifying health insurance. Recently, long standing partner Cigna has given a boost to the way we can support our clients by recognising us as one of their Cigna Priority Partner Service members.

What is the Cigna Priority Partner Service?

To better support some of its top insurance partners, Cigna has developed the Priority Partner Service after some thorough consultation with the industry. Their commitment is to better support brokers, like Pacific Prime, in order for us to better serve you. Our clients with Cigna plans will now be able to take advantage of a number of service enhancements that can make insurance matters even faster.

What service enhancements can you expect?

As a Cigna Priority Partner, the major service enhancements include the following:

	Claims status information will be more accurate and informative for clients going forward. This means that Pacific Prime will be able to quickly access details on how far your claim has been processed, or whether there is more information needed to progress the claim.
	Welcome packs new Cigna clients brokered by Pacific Prime will receive their policy documents within 7 days of a policy’s purchase. Pacific Prime will have access to a report containing the UPS tracking numbers for every welcome pack sent and have them sent on to you immediately.

With Pacific Prime being your dedicated point of contact, we’ll have a priority communication line with Cigna to handle any queries you might have regarding claims made or your welcome packs.

As a Cigna Priority Partner, we get prioritized assistance to better help you.

What service delivery outcomes come with a Cigna Priority Partner Service?

Along with the service enhancements, Cigna has made the following commitment to its Priority Partners to help us make your insurance experience as quick and painless as possible:

	Underwriting quotes will have a turnaround of within 1 day for clean applications.
Guarantee of Payment 100% will be issued within an hour of it being approved.
	Policy changes Mid-term adjustments can be processed within 1 day of the request being made.

Because Cigna can trust us to make the claims and insurance process easier for them, we’ll be able to guarantee these Cigna commitments to Pacific Prime clients as a Priority Partner.

Unique Features of Cigna Plans

The Cigna Global Health Assist service is a unique program designed to provide customers with a comprehensive medical support team. Doctors and nurses from Cigna’s Clinical Team will contact customers suffering from pre-existing conditions or serious illnesses to confirm a personalised and dedicated point of contact where you can receive:

• A second medical opinion
• Medical network/preferred provider information
• Hospital visits and health care system navigation support
• Detailed coverage information
• Personalised support and case management

The benefits of this extra mile service is to help customers get medical clarification, or simple reassurance at what can sometimes be challenging time. When your treatment is more complex, nurses from Cigna’s Clinical Team can act as case managers in providing clinical guidance and advice. In some cases, the nurse can act as your dedicated point of contact throughout the treatment process.

What does this mean for me?

The simple answer is: dealing with insurance matters just got faster and easier! New Pacific Prime clients who choose Cigna plan’s will have access to all of this from the very start. Our expert advisors can answer any and all questions you might have related to general insurance matters to more specific topics, such as how to file a claim under a Cigna policy.

Those of you who are already Pacific Prime clients with a Cigna plan will not have to do anything; the benefits of the Cigna Priority Partner Service are already in place for you. What you will notice is, that when it comes to claims, renewals and just general enquiries, your service has just become a lot faster.

With Pacific Prime as your first point of contact, the Cigna Priority Partner Service gives us a greater ability to support our Cigna clients, as well as track and process their insurance claims. It builds on Cigna’s already well proven track record for excellent service, while boosting our ability to handle your insurance needs with less hassle. This development reinforces Pacific Prime and Cigna’s commitment to quality medical coverage.

Those of you who aren’t Cigna clients will still enjoy the complete Pacific Prime client service. This development won’t take away from those of you insured by other companies. If you’re interested in what Cigna has to offer, or you’re uninsured and looking for excellent coverage, give our advisers a call today!

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Martin Lee

Content Creator at Pacific Prime Singapore

Martin is a writer and translator with over 10 years of experience. He writes articles and blog posts, creates infographics and videos, translates between Chinese and English, and more. Skilled at explaining complicated concepts in layman’s terms, Martin believes the gold standard of translation is attained when the translated text is not only accurate, but also reads like an original text. Martin holds a degree in Economics from the University of London, UK.

Since joining Pacific Prime, Martin has become even more aware of the gap between the true value of insurance products and most people’s appreciation of it, and developed a passion for demystifying and simplifying matters, so that more people get the protection they need at a cost they can easily afford.

In his free time, Martin attends concerts of various genres, and plays the violin with piano accompaniment he pre-recorded himself or played live by his niece.

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