Roland Berger SEA Survey Form

1 . Using Cigna’s portal and app:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

2 . Applying for a guarantee of payment / pre-authorization of treatments:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

3 . Panel of doctors within Cigna’s cashless network:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

4 . Submitting claims with Cigna:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

5 . Time required for assessing claims:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

6 . Processing time for payment of claims (once the claims have been approved):

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

7 . Communication with Cigna’s customer service team:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

8 . Communication with Pacific Prime’s customer service team (RB SEA’s broker):

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

9 . Understanding scope of benefits under the Cigna plan:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

10a . Overall evaluation of the Cigna plan:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

10b . The level of benefits provided match your needs:

(5) Excellent

(4) Very Good

(3) Good

(2) Fair

(1) Poor

Not applicable

Explain

11a . How much time after joining RB SEA did you receive the CIGNA email?

Less than a week

1 ~ 2 weeks

More than 2 weeks

Did not receive

11b . How much time after joining RB SEA did you receive the CIGNA physical card?

Less than a week

1 ~ 2 weeks

More than 2 weeks

Did not receive

12 . Could you share more about any issues faced and let us know what aspects of the programme could be improved?

13 . What is your experience with insurance providers other than CIGNA? Please share the name of these insurers and describe your experience.

14 . What is your location?

Singapore

Indonesia

Malaysia

Myanmar

Thailand

India

15 . Any other suggestions?

*Your participation in this survey is completely voluntary and all of your responses are anonymous. None of the responses will be connected to identifying information.