Globalization Partners Survey Form

Please advise your country of residency:

Direct billing panel of clinics (network) questions

1. Did you use a direct billing panel clinic to date?

Yes

No

2a. Was it convenient for you to locate a clinic?

Yes

No

2b. How many APRIL direct billing panel clinics are within walking distance from your residential address?

None

1

More than 1

2c. How was your overall experience in the direct billing panel clinic?

Excellent

Good

Below expectations

3. If no, why you did not see a direct billing panel clinic doctor?

I did not require General Practitioner services this year

I have my own General Practitioner, who is not within APRIL panel

No General Practitioner within a walking distance from my home

I do not know how to locate a General Practitioner within APRIL panel

4. How do you usually locate a direct billing panel clinic?

Via app

Via portal

Via excel list

Non-panel clinic questions

5. On average, how many claims did you submit over the last 4 months (inclusive of your dependents)?

None

1 to 3

More than 3

6. You submit claims mainly using

APRIL app

APRIL portal

Pacific Prime

APRIL email address

7. How long does it usually take to get a reimbursement from submission date once all documents been provided to the insurer?

Less than a month

More than a month

8. Did you encounter any issues during claim submission/review process?

Yes

No

8a. If yes, please elaborate more:

9. Who did you contact to resolve the issue?

APRIL

Pacific Prime

Globalization Partners

10. Did you use hospitalization benefits to date?

Yes

No

10a. If yes, did you obtain a Letter of Guarantee to avoid out of pocket expenses:

Yes

No

APRIL IT Platform & Customer Support

11. How would you rate APRIL app:

Not user friendly

Average

User friendly

Never used APRIL app

12. How would you rate APRIL portal:

Not user friendly

Average

User friendly

Never used APRIL portal

13. How would you rate APRIL Customer Services:

Not user friendly

Average

User friendly

Never used APRIL Customer Services

Broker's support

14. For claims queries, you can easily contact Pacific Prime team via call and/or receive email responses in a timely manner:

Agree

Sometimes

Disagree

Never consulted with Pacific Prime before

15. Pacific Prime generally are helpful and provide valuable advice on your claims queries:

Agree

Sometimes

Disagree

Never consulted with Pacific Prime before

Overall evaluation

16. You understand the scope of benefits under the APRIL plan

Yes

Partially

No

17. Do you require a briefing session on the coverage?

Yes

No

18. Are you overall satisfied with your APRIL coverage?

Very satisfied

Satisfied

Average

Not satisfied

19. Do you have any positive feedback about the Health Insurance Program?

20. Do you have any negative feedback about the Health Insurance Program?