MSIG Insurance

With financial backing from their parent company, Mitsui Sumitomo Insurance Company (MSI), MSIG Singapore has been going from strength to strength in all insurance categories. Among other accolades, MSIG Singapore was named Asia's Most Transformative Insurer (2019) by the IDC Financial Insights and The Digital Insurer of the Year (2018) by The Asset. MSIG was also awarded the Best Electronic Solution (2018) by The Asset, Travel Insurance Initiative of the Year for Singapore (2019) by Insurance Asia, Claims Initiative of the Year for Singapore (2020 & 2018) by Insurance Asia, and Insurer Claims Team of the Year (2016) by Insurance Post.

MSIG always keeps customers’ best interests at heart, and the 5 core values of the company are customer focus, integrity, teamwork, innovation, and professionalism. MSIG is one of the few foreign‑based general insurers that offer a wide range of insurance solutions across personal and commercial lines.

At MSIG, the customer is always at the heart of what they do, which is why excellent service is a mainstay at MSIG. The emergency hotlines are open 24/7, so customers can reach out to MSIG whenever they need assistance; the claims process is simple so that customers don’t have to spend any extra time and effort to make a claim, and MSIG makes good on their promise to help recover loss and set things right by working hand‑in‑hand with customers for a fair claim resolution.

MSIG takes customer feedback seriously, and is yet another reason why the company name has become synonymous with first-class service. Customers can be assured that all their feedback will be treated with the greatest confidentiality and handled fairly and promptly. 

MSIG will acknowledge customer feedback within 1 working day, provide their first reply to the customer within 3 working days and, where possible, their final reply within 7 working days from the date they receive the feedback. 

In the event MSIG needs more time to look into the feedback, the company will let the customer know and provide the customer with an interim update every 5 working days.

MSIG Insurance offers a comprehensive suite of products for individuals, including:

• Travel insurance: covers flight delays, loss of baggage or money, accidents and sickness, and more.
• Motor insurance: covers the customer’s car against accidental damage and theft, and more.
• Home insurance: with MSIG policies that cover almost any event, customers can protect their home and personal possessions from loss.
• Maid insurance: the helper is an indispensable member of the household, and MSIG will take care of her in case of an accident or illness.
• Personal accident insurance: MSIG can help protect customers against loss of income and high hospitalization fees.
• Health insurance: the customer can take their mind off hospital bills and outpatient fees so that they can concentrate on getting better.
• Cancer insurance: so the customer can focus on getting better without worrying about the financial costs of cancer treatments.
• Golf insurance: hole-in-one is easier when there is no need to worry about injury, loss or damage to equipment or accidents to third parties.

Furthermore, MSIG Insurance offers a comprehensive suite of products for businesses, including:

• Property insurance: from premises to the machinery and assets within, nothing is uncovered.
• Motor insurance: keeps customer’s business going by protecting their company vehicles.
• Marine insurance: comprehensive protection for cargo in transit.
• Construction & engineering insurance: comprehensive coverage from all manner of construction and engineering-related claims.
• Financial lines: protection against professional liabilities and cyber-risks.
• Liability insurance: the right protection against legal liabilities caused by customer’s operations or employees.
• Employees’ compensation insurance: protects customer’s employees and covers customer’s liability as an employer.
• Business packages: cover customer’s business against various risks and liabilities.

Want to learn more about MSIG Insurance and how their products can help you? Contact a Pacific Prime advisor today! Our expertise and experience in all matters related to insurance, combined with our in-depth knowledge of the products from all the major insurers around the world, give us the ability to provide impartial advice that only a leading global insurance brokerage can provide.

Not only can we tailor a plan that meets all of your needs and fits your budget, but we make sure our clients have a good time working with us. Our company motto of “simplifying insurance” is not just a slogan: it’s our core value!

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