{"id":304,"date":"2017-03-03T10:48:25","date_gmt":"2017-03-03T02:48:25","guid":{"rendered":"http:\/\/www.pacificprime.sg\/blog\/?p=304"},"modified":"2023-08-04T17:05:21","modified_gmt":"2023-08-04T09:05:21","slug":"pacific-prime-cigna-priority-partner","status":"publish","type":"post","link":"https:\/\/www.pacificprime.sg\/blog\/pacific-prime-cigna-priority-partner\/","title":{"rendered":"Pacific Prime becomes a Cigna Priority Partner"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019re quite proud of being a trusted insurance broker in the eyes of both clients and industry partners. In the past 15 years, Pacific Prime has worked hard to ensure that our brand is one that\u2019s valued for its commitment and drive towards simplifying health insurance. Recently, long standing partner Cigna has given a boost to the way we can support our clients by recognising us as one of their Cigna Priority Partner Service members.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is the Cigna Priority Partner Service?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To better support some of its top insurance partners, Cigna has developed the Priority Partner Service after some thorough consultation with the industry. Their commitment is to better support brokers, like Pacific Prime, in order for us to better serve you. Our clients with Cigna plans will now be able to take advantage of a number of service enhancements that can make insurance matters even faster.<\/span><\/p>\n<style type=\"text\/css\"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--><\/style>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:573,&quot;3&quot;:[null,0],&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0}\"><div class='code-block code-block-5' style='margin: 8px 0; clear: both;'>\n<p><a href=\"https:\/\/www.pacificprime.sg\/compare-quotes\/step-one\/?campSource=PPSG-Blog&utm_source=blog&utm_medium=cta_banner&utm_campaign=banner&utm_content=quote?campSource=PPSG-Blog&utm_source=blog&utm_medium=content_banner&utm_campaign=banner&utm_content=general\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-778\" src=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2024\/07\/Blog-Banner_Singapore_1.jpg\" width=\"1138\" height=\"493\" \/><\/a><\/p><\/div>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What service enhancements can you expect?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As a Cigna Priority Partner, the major service enhancements include the following:<\/span><\/p>\n<table style=\"height: 222px;\" width=\"520\">\n<tbody>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-305 size-thumbnail\" src=\"http:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_claims-150x150.png\" alt=\"Claims Icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_claims-150x150.png 150w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_claims-300x300.png 300w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_claims.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td>\n<td><b>Claims<\/b><span style=\"font-weight: 400;\"> status information will be more accurate and informative for clients going forward. This means that Pacific Prime will be able to quickly access details on how far your claim has been processed, or whether there is more information needed to progress the claim.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-306 size-thumbnail\" src=\"http:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_welcome_packs-150x150.png\" alt=\"Welcome Packs Icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_welcome_packs-150x150.png 150w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_welcome_packs-300x300.png 300w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/PP_icon_blog_welcome_packs.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td>\n<td><b>Welcome packs<\/b><span style=\"font-weight: 400;\"> new Cigna clients brokered by Pacific Prime will receive their policy documents within 7 days of a policy\u2019s purchase. Pacific Prime will have access to a report containing the UPS tracking numbers for every welcome pack sent and have them sent on to you immediately.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">With Pacific Prime being your dedicated point of contact, we\u2019ll have a priority communication line with Cigna to handle any queries you might have regarding claims made or your welcome packs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a Cigna Priority Partner, we get prioritized assistance to better help you. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What service delivery outcomes come with a Cigna Priority Partner Service?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Along with the service enhancements, Cigna has made the following commitment to its Priority Partners to help us make your insurance experience as quick and painless as possible:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-307 size-thumbnail\" src=\"http:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-01-150x150.png\" alt=\"Underwriting Quote\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-01-150x150.png 150w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-01-300x300.png 300w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-01.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td>\n<td>\n<p style=\"text-align: center;\"><b>Underwriting quotes<br \/>\n<\/b><span style=\"font-weight: 400;\">will have a turnaround of <\/span><b>within 1 day<\/b><span style=\"font-weight: 400;\"> for clean applications.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><b>Guarantee of Payment<br \/>\n<\/b><span style=\"font-weight: 400;\">100% will be issued <\/span><b>within an hour<\/b><span style=\"font-weight: 400;\"> of it being approved.<\/span><\/p>\n<\/td>\n<td>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-308 size-thumbnail\" src=\"http:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-02-150x150.png\" alt=\"Guarantee of Payment\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-02-150x150.png 150w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-02-300x300.png 300w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-02.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td>\n<\/tr>\n<tr>\n<td>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-309 size-thumbnail\" src=\"http:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-03-150x150.png\" alt=\"Policy Changes\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-03-150x150.png 150w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-03-300x300.png 300w, https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2017\/03\/Icon_blog_2-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td>\n<td>\n<p style=\"text-align: center;\"><b>Policy changes<br \/>\n<\/b><span style=\"font-weight: 400;\">Mid-term adjustments can be processed <\/span><b>within 1 day<\/b><span style=\"font-weight: 400;\"> of the request being made.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Because Cigna can trust us to make the claims and insurance process easier for them, we\u2019ll be able to guarantee these Cigna commitments to Pacific Prime clients as a Priority Partner. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Unique Features of Cigna Plans<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Cigna Global Health Assist<\/b><span style=\"font-weight: 400;\"> service is a unique program designed to provide customers with a comprehensive medical support team. Doctors and nurses from Cigna\u2019s Clinical Team will contact customers suffering from pre-existing conditions or serious illnesses to confirm a personalised and dedicated point of contact where you can receive:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A second medical opinion<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Medical network\/preferred provider information<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hospital visits and health care system navigation support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Detailed coverage information<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personalised support and case management<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The benefits of this extra mile service is to help customers get medical clarification, or simple reassurance at what can sometimes be challenging time. When your treatment is more complex, nurses from Cigna\u2019s Clinical Team can act as case managers in providing clinical guidance and advice. In some cases, the nurse can act as your dedicated point of contact throughout the treatment process. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What does this mean for me? <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The simple answer is: dealing with insurance matters just got faster and easier! New <a href=\"https:\/\/www.pacificprime.sg\/\" target=\"_blank\" rel=\"noopener\">Pacific Prime<\/a> clients who choose Cigna plan\u2019s will have access to all of this from the very start. Our expert advisors can answer any and all questions you might have related to general insurance matters to more specific topics, such as how to file a claim under a Cigna policy. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Those of you who are already Pacific Prime clients with a Cigna plan will not have to do anything; the benefits of the Cigna Priority Partner Service are already in place for you. What you will notice is, that when it comes to claims, renewals and just general enquiries, your service has just become a lot faster.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Pacific Prime as your first point of contact, the Cigna Priority Partner Service gives us a greater ability to support our Cigna clients, as well as track and process their insurance claims. It builds on Cigna\u2019s already well proven track record for excellent service, while boosting our ability to handle your insurance needs with less hassle. This development reinforces Pacific Prime and Cigna\u2019s commitment to quality medical coverage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Those of you who aren\u2019t Cigna clients will still enjoy the complete Pacific Prime client service. This development won\u2019t take away from those of you insured by other companies. If you\u2019re interested in what Cigna has to offer, or you\u2019re uninsured and looking for excellent coverage, <a href=\"https:\/\/www.pacificprime.sg\/contact-us\/\" target=\"_blank\" rel=\"noopener\">give our advisers a call<\/a> today!<\/span><\/p>\n<style type=\"text\/css\"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--><\/style>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:573,&quot;3&quot;:[null,0],&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0}\"><div class='code-block code-block-6' style='margin: 8px 0; clear: both;'>\n<p><a href=\"https:\/\/www.pacificprime.sg\/compare-quotes\/step-one\/?campSource=PPSG-Blog&utm_source=blog&utm_medium=cta_banner&utm_campaign=banner&utm_content=quote\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-781\" src=\"https:\/\/www.pacificprime.sg\/blog\/wp-content\/uploads\/2019\/06\/PPSG_Gen_02.jpg\" alt=\"Get an Insurance quote banner\" width=\"1138\" height=\"493\" \/><\/a><\/p><\/div>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re quite proud of being a trusted insurance broker in the eyes of both clients and industry partners. In the past 15 years, Pacific Prime has worked hard to ensure that our brand is one that\u2019s valued for its commitment and drive towards simplifying health insurance. Recently, long standing partner Cigna has given a boost &#8230;<\/p>\n","protected":false},"author":33,"featured_media":311,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[770,319,323,321,322,320,768,42,43,44],"class_list":["post-304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ban_gen","tag-cigna","tag-cigna-health-insurance","tag-cigna-insurance","tag-cigna-medical-insurance","tag-cigna-priority-partner-service","tag-cta_gen","tag-pacific-prime","tag-pacific-prime-insurance","tag-pacific-prime-singapore"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - 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Lee","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pacificprime.sg\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/111f28a028d37b6d8a9a07d2fb87df80?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/111f28a028d37b6d8a9a07d2fb87df80?s=96&d=mm&r=g","caption":"Martin Lee"},"description":"Martin is a writer and translator with over 10 years of experience. He writes articles and blog posts, creates infographics and videos, translates between Chinese and English, and more. Skilled at explaining complicated concepts in layman\u2019s terms, Martin believes the gold standard of translation is attained when the translated text is not only accurate, but also reads like an original text. Martin holds a degree in Economics from the University of London, UK. Since joining Pacific Prime, Martin has become even more aware of the gap between the true value of insurance products and most people\u2019s appreciation of it, and developed a passion for demystifying and simplifying matters, so that more people get the protection they need at a cost they can easily afford. In his free time, Martin attends concerts of various genres, and plays the violin with piano accompaniment he pre-recorded himself or played live by his niece.","url":"https:\/\/www.pacificprime.sg\/blog\/author\/martin-lee\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/posts\/304"}],"collection":[{"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/comments?post=304"}],"version-history":[{"count":10,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/posts\/304\/revisions"}],"predecessor-version":[{"id":1096,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/posts\/304\/revisions\/1096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/media\/311"}],"wp:attachment":[{"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/media?parent=304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/categories?post=304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pacificprime.sg\/blog\/wp-json\/wp\/v2\/tags?post=304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}